Convenience is a keyword wherever we are. If you are staying in Penang for a longer term, especially for expatriates who are here due to work or under the Malaysia My Second Home (MM2H) scheme, you will want to know what are the services provided by the post offices to make your life much easier.
POS Malaysia Berhad had grown its services extensively over the years, and giving the convenience of being a one-stop payment centre for many types of bills. There are payment services available for all utilities including those for electricity, water and assessment fees by the local municipal council. The only government bill that cannot be paid in the at the post office is the quit rent, which has to be paid at the third floor of KOMTAR.
The post office is also the place to renew driving license and road tax. However, sometimes there will be problems with the online system, which is not the fault of the POS Malaysia. Some post offices are also linked to the payment of traffic summons issued by the police department.
Employers may also make payments to the Social Security Organization (SOCSO) at the post office. Tax payers may also make income tax payment and the stamp duty at the post office. Since taxes and social securities can be paid at the post office, it means that the nation's citizen database is accessible through the network. This means that the citizens are also able to register as a voter and update information such as change of address for voting reasons. For Muslim friends, the post office is also the place for tithe payment under the Pusat Urus Zakat Pulau Pinang (Puzpp).
Students who have benefited from the government loan during education may also pay back the loans at the post office. Penang students may have benefited from the students loans from Jabatan Perkhidmatan Awam (JPA), Majlis Amanah Rakyat (MARA), Kementerian Pengajian Tinggi (KPT) and Pejabat Setiausaha Kerajaan Negeri Pulau Pinang – Pinjaman Penuntut.
For more complete services, the post office management also allows the payment of telco services. It is widely accepted that Malaysia's once largest telephony services company, a semi-government owned company called Telekom, is competing with privately owned companies. Hence, POS Malaysia allows the payment of these telco bills as well, with reload packages available for Maxis, Digi, Celcom and iTalk.
There is also some purchasing and registration services available. Broadband service P1 wimax registration is available at the post office, while the iBoxx can be purchased there too. The iBoxx is a television service available via the Internet, connected via www.worldip.tv with programmes from Indonesia, Hong Kong, Taiwan, Thailand and China.
The AmBank NexG debit card is also available for sales at POS Malaysia. The starter pack is RM25, and there is no pre-requisite for the purchase of the debit card. There are a lot of NexG card types, and the cards can be used at any outlets accepting Master Cards. There is no need to have an AmBank account prior to the purchase. Budget air travelers may also make booking or purchase tickets for AirAsia or Firefly at the post office. This is for the convenience of those who do not have internet services at home. Another bill that can be paid at the post office include the ASTRO bill.
Expatriates working in the country or people from other states working in Penang may also opt to send out money back home to relatives at the post office. For those who would like to send money home to other states in Malaysia, there is a convenient way to remit money to family members using money order, with a maximum limit of RM10,000. The service is available for all computerised post offices. There is also a space to let you tell the recipient a short message. For this service, the post office charges only RM2 as commission for each order. While money order may need a little time to get through, there is another service, called Express Money, with a RM6 commission. Postal orders are also available in fixed denominations from RM1 to RM100 with commissions based on these denominations. The valid period for these postal orders are 3 months, and the post office also accepts encashment of Singapore and Brunei postal orders.
For entrepreneurs, there is a service called Trade Change Money Order or Cash-on Delivery (COD). The seller can send the product to the buyer, and the payment is collected when the parcel reaches the buyer's hands. The payment is then converted into ordinary Domestic Money Order and sent to the seller, who may then claim the Money Order through any commercial bank and post offices. This service can be extended to Singapore and Brunei as well.
The post office also offers Western Union services for international money transfer services. If Western Union is not your choice, there is also the service of international money orders for selected countries at RM4 for each order.